Frequently Asked Questions
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Frequently Asked Questions

1. GENERAL FAQs:

  • What is SA Hair Market?

SA Hair Market is an e-commerce platform designed to support local businesses by offering a centralized marketplace for selling hair products and hair care items. This platform provides buyers with a seamless purchasing experience and the freedom to choose from a variety of ideal hair products, all in one place.

  • What are the benefits of buying/selling on SA Hair Market?

For Buyers:

  1. Convenient Shopping: Enjoy a seamless purchasing experience with a variety of hair products and hair care items available in one place.
  2. Support Local Businesses: Purchase high-quality products while supporting local businesses and entrepreneurs.
  3. Wide Selection: Access a diverse range of hair products, allowing you to find the ideal items that meet your specific needs.

For Sellers:

  1. Increased Visibility: Gain exposure to a larger customer base, increasing the potential for sales.
  2. Centralized Platform: Simplify the selling process by managing your products on a single platform.
  3. Supportive Community: Join a network of local businesses focused on promoting and selling hair products, fostering a supportive and collaborative environment.
  • How do you ensure the quality of products sold on the platform?
  1. Vendor Vetting: We thoroughly screen all vendors before they are allowed to sell on our platform. This includes verifying business credentials and product quality standards.

  2. Product Reviews: Customers are encouraged to leave detailed reviews and ratings for products they purchase. This feedback helps maintain high standards and informs future buyers.

  3. Quality Control: We perform regular quality checks on products listed on the platform to ensure they meet our standards for safety and efficacy.

  4. Vendor Support and Training: We provide resources and training for vendors to help them understand and meet our quality requirements, ensuring consistent product quality.

  5. Return and Refund Policy: We have a robust return and refund policy in place, allowing customers to return products that do not meet their expectations. This policy incentivizes vendors to maintain high standards.

2. Buyer Focused FAQs:

Product Selection:

  • What hair types and styles do you offer?

There are different types of hair and styles to suit all kinds of different people.

  • Can I search by brand or length?

Yes, you can search by length and brand

  • Do you offer any custom wig options?

Different suppliers offer different wig options. Contacting the supplier is ideal to get the custom wig you want.

Ordering & Payment:

  • How do I place an order?

Create an account with SA Hair Market, select the desired hair product/s and go to Check Out on the top right hand corner of the screen, complete the order information, then proceed to make a payment. 

  • What payment methods do you accept?

Credit Card, Bank EFT, Ozow Instant EFT, Payflex, Retail Payment, Scan to Pay, Visa Click to Pay, 1Voucher

  • Is my payment information secure?

Yes, we use Netcash, payments are made through their secure online encryption.

Shipping & Returns:

  • What are your shipping options and costs?

SA Hair Market has flat rate shipping cost of R100, see individual vendor stores for other shipping options and costs thereof.

  • How long will it take to receive my order?

Delivery varies between 3 to 4 weeks.

  • What is your return policy?

Refer to How to Return

Account Management:

  • How do I create an account?

Sign up and register a profile

  • How do I track my order?

You may or may not be able to track your order depending on the third-party shipping methods.

  • Can I update my account information?

Log into your account and update your information. Delivery information cannot be changed once a payment has been processed for delivery.

3. SELLER FOCUSED FAQ's (if applicable):

Setting Up Your Shop:

  • How do I become a seller on SA Hair Market

How to Register as a New Vendor

  • What information do I need to provide to create a shop profile?

Refer to: New Vendor Registration Process

  • How do I set my store?

Vendor Store Setup _ WCFM Documentation

  • How do I add product listings?

How to Add a WooCommerce Product

  • How do I setup shipping on my products?

Store Shipping _ WCFM Documentation

Orders & Fulfillment:

  • How will I be notified of new orders?

Email Notifications: Vendors receive an automated email notification every time a new order is placed. This email contains order details, customer information, and instructions for fulfillment.

Vendor Dashboard: Vendors can log into their vendor dashboard on the marketplace platform. Here, they can view new orders, order statuses, and other relevant details.

  • What are my responsibilities for shipping and fulfillment?

You are fully responsible for shipping and fulfillment of each order placed through SA Hair Market’s platform for each order made from your list of your products.

  • How do I handle customer inquiries about my products?

You can respond to customer inquiries via your vendor dashboard. 

Payments & Fees:

  • What is your commission structure?

We have two payment options available vendors interested in adding setting up a store on our platform. 

  1. Commission Based – per item sold
  2. Flat Monthly Rate

See link for more

  • How often do I get paid?

Daily, weekly or monthly – Standard fees apply.

  • Are there any additional fees involved in selling on the platform?

Additional fees apply for any additional services.

Promotions & Marketing:

  • Can I run promotions on my products?

Yes, see link on Coupon _ WCFM Documentation

 

  • How can I reach a wider audience with SA Hair Market?

  1. Enhanced Visibility: Benefit from the platform’s built-in customer base, which provides instant access to a wide audience looking for hair and hair care products.

  2. SEO Optimization: Our platform is optimized for search engines, increasing the chances of your products appearing in relevant online searches.

  3. Social Media Integration: Leverage our social media channels to feature your products and engage with a broader audience.

  4. Customer Reviews and Ratings: Positive customer feedback can enhance your credibility and attract more buyers. Encourage satisfied customers to leave reviews.

  5. Exclusive Deals and Discounts: Participate in platform-wide sales events and offer exclusive deals to attract new customers and retain existing ones.

  6. Community Engagement: Engage with the SA Hair Market community through blogs, tutorials, and user-generated content to build a loyal customer base.

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