Return Policy
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Return Policy

Return Policy for SA Hair Market

1. General Information

SA Hair Market offers a variety of hair products through their website, including wigs, hairpieces, and accessories. They also allow other sellers (Third-Party Sellers) to list their products on the platform. This Return Policy applies to purchases made directly from SA Hair Market. For items from Third-Party Sellers, please refer to their individual return policy which may be available on the product page or the Seller’s website.

2. Return Eligibility

You have 15 days from receiving the item(s) to return your order without explanation as long as:
– All items are in perfect condition and in the original packaging.
– Any safety seals are not damaged and all labels are retained. Some exceptions may apply, such as:

Vendor Product Returns:

Check each vendor for individual return policy.

3. How to Initiate a Return

 To initiate a return, please follow these steps:

  • Contact SA Hair Market customer service within [Number] days of receiving your order. You can reach them by email at [Email Address] or by phone at [Phone Number].
  • Clearly explain the reason for your return and include your order number.
  • If your return is due to a damaged or incorrect item, please provide photos as evidence.
  • A customer service representative will provide you with a return authorization number (RMA) and instructions on how to return the item.

4. Return Shipping Costs

  • You are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • If the item is defective, damaged, or incorrect, SA Hair Market will cover the return shipping costs.

5. Refunds

  • Once your returned item is received and inspected, SA Hair Market will send you a confirmation email.
  • You will receive a full refund for the purchase price of the item, minus any applicable shipping costs.
  • Refunds will be issued to the original payment method used for the purchase.
  • It may take [Number] business days for the refund to appear in your account

6. Additional Information

  • We recommend using a trackable shipping service for your return.
  • SA Hair Market is not responsible for lost or damaged return packages.
  • We reserve the right to deny returns that do not meet our return policy requirements.
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