Privacy Policy
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Privacy Policy

1. Introduction

The Venus Throne Pty Ltd t/a SA Hair Market

 

This Privacy Policy applies to all users of the SA Hair Market Platforms, which include their website, mobile site, and applications. It explains how SA Hair Market collects, uses, and protects your personal information.

2. Definitions

 

  • Personal Information: The same meaning as defined in the Protection of Personal Information Act (POPI) of South Africa.
  • We/Us/Our: Refers to The Venus Throne (Pty) Ltd t/a SA Hair Market.
  • You/Your: Refers to anyone who accesses or uses the SA Hair Market Platforms.
  • Registered User(s): Users who have created an account with SA Hair Market.
 

3. Age Restriction


If you are under 18, you must get permission from your parent or guardian before using the Platforms or providing your personal information.


4. What Personal Information We Collect and Process

 

SA Hair Market collects personal information for various purposes, including:

  • For registered users: Name, surname, email address, physical address, gender, mobile phone number, online identifiers, date of birth, and identification number.
  • From using the Platforms: Log information, device information, geographic location, and information from third parties like social media.

 

5. Why Do We Process Your Personal Information?

 

SA Hair Market uses your personal information to:

  • Identify and verify you.
  • Create a user account.
  • Enter into contracts with you.
  • Fulfill contractual obligations (delivering orders).
  • Provide you with information, products, or services.
  • Communicate with you about the Platforms and services.
  • Send you information about promotions and offers (unless you opt-out).
  • Get feedback for development purposes.
  • Comply with legal or regulatory obligations.
  • Conduct research (anonymously).

 

6. Retention and Restriction of Records

 

SA Hair Market retains your personal information for as long as it is:

  • Needed to provide services.
  • Required by law.
  • Necessary for contractual purposes.
  • You haven’t requested deletion.

7. User Tracking and Cookies

 

SA Hair Market uses cookies to improve your experience on the Platforms. These cookies allow them to:

  • Enhance user-friendliness.
  • Personalize your experience.
  • Deliver relevant advertising.
  • Send marketing communications (if not a registered user).

You can opt out of cookies by adjusting your browser settings.

 

8. Opt Out from Direct Marketing

 

You have the right to opt out of receiving marketing communications from SA Hair Market.

 

9. Who Else Gets To Process Your Personal Information?

 

SA Hair Market may share your personal information with:

  • SA Hair Market Group companies (Superbalist and Mr D) for one-time marketing communications (with your opt-in).
  • Service providers for specific purposes (marketing, technology, etc.).
  • Law enforcement or other third parties when required by law.
  • Potential buyers or partners during a business transaction.
  • Suppliers or sellers to fulfill orders or comply with regulations.
 

10. Sending Your Personal Information Outside South Africa

 

SA Hair Market may transfer your personal information outside of South Africa for storage and processing purposes. They ensure compliance with POPI requirements for such transfers.

 

11. Securing Your Personal Information

 

SA Hair Market implements security measures to protect your personal information, including:

  • Physical, technical, and network security.
  • Access controls and monitoring.
  • Secure storage, destruction, and encryption of data.
  • Breach reporting and remediation procedures.

 

12. Know Your Rights

 

You have the right to:

  • View, correct, and amend your personal information.
  • Request a record of your personal information (a fee may apply).
  • Request deletion of your personal information.
  • Lodge a complaint with the Information Regulator.
 

13. How to Lodge a Complaint

 

If you have any complaints about this Privacy Policy, you can lodge a complaint with the Information Regulator. Their contact details are available on their website: https://justice.gov.za/inforeg/

 

14. Updates to this Privacy Policy

 

SA Hair Market may occasionally update this Privacy Policy. The version posted on the Platforms applies to you when you use them.

 

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