Terms & Conditions
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Terms & Conditions

Please read the following Terms and Conditions carefully.


  1. General Terms
  2. Conclusion Of Sale and Stock
  3. Refunds and Returns
  4. Delivery Information
  5. Errors On Website
  6. Product Changes By Merchants
  7. SA Hair Market Gift 
    Vouchers and Coupons
  8. Deals and Discounts
  9. List Price
  10. Third Party Sellers
  11. Liability
  12. Privacy
  13. Disclaimer
  14. Complaints
  15. Assignment Of Rights
  16. Changes To Terms and Condition
  17. Indulgence
  18. Governing Law and Jurisdiction

1. GENERAL TERMS

1.1 Introduction

This explains what these Terms and Conditions cover.

  • They govern how you can order, buy, and receive products from SA Hair Market’s website.
  • They also explain the rules for using the website.
  • By using the website, you agree to be bound by these Terms and Conditions.

1.2 About the Website

The Venus Throne Pty Ltd t/a SA Hair Market

This section explains what you can buy on the SA Hair Market website.

  • They sell a variety of hair products, including wigs, hairpieces, and accessories.
  • The website allows other sellers (Third Party Sellers) to sell their products.
  • SA Hair Market will clearly indicate when a product is from a Third Party Seller.
  • Terms in these Terms and Conditions apply to purchases from Third Party Sellers or SA HAIR MARKET

1.3 General Disclaimer

 

  • SA Hair Market is not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the website or its content, your inability to use the website, or unlawful activity on the website or linked websites.
  • You agree to indemnify SA Hair Market against any loss, claim, or damage suffered by yourself or a third party arising from your use of the website or linked websites.

1.4 Important Notice

This section explains some important things to know about these Terms and Conditions:

  • They apply to people who are considered consumers under the Consumer Protection Act.
  • Some parts of these Terms and Conditions may limit SA Hair Market’s liability or yours.
  • Other parts may create obligations for you or give SA Hair Market certain rights.
  • These Terms and Conditions don’t take away any rights you have under the Consumer Protection Act.

1.5 Your Agreement to the Terms and Conditions

When using this website, you agree to be bound by these Terms and Conditions.

1.6 Registration and Use of the Website

This section explains how to register and use the website.

  • Only registered users can order products.
  • To register, you need to create a username and password and provide some personal information.
  • You are responsible for keeping your username and password confidential and not sharing it with anyone.
  • You are liable for any orders placed using your username and password, even if someone else uses it without your permission (unless you cancel the order according to these Terms and Conditions).
  • You need to notify SA Hair Market immediately if you think someone is using your account without your permission.
  • You must be 18 years old or older to use the website.
  • If you are under 18, you can only use the website with your parent or legal guardian’s permission.
  • Your parent or legal guardian agrees to be bound by these Terms and Conditions if they give you permission to use the website.

1.7 Proper Use of the Website

This section explains how you should use the website.

  • You agree not to use any tools or methods to interfere with the website’s proper functioning.
  • You cannot use any automated tools or processes to access, copy, distribute, or modify the website or its content without permission from SA Hair Market.
  • You cannot use the website to distribute offensive or illegal material.
  • You cannot copy, publish, or use any content from the website without permission from SA Hair Market.

2. SALE AND STOCK

2.1 Placing an Order

Select your item and proceed to checkout  to complete your information and pay.

2.2 Confirmation of Sale

  • A sale agreement is only formed once SA Hair Market or the Third-Party Seller accepts your order, processes it, and delivers the Goods to you (or allows you to collect them).
  • This applies even if you receive a communication from SA Hair Market stating your order or payment has been confirmed.

2.3 Canceling an Order

  • You may be able cancel an order before receiving a dispatch or delivery notice if it has not been shipped.
  • After receiving the Goods, you can only return them following the Returns Policy.

2.4 Adding to Wishlist or Shopping Basket

  • Adding items to your wishlist or shopping basket doesn’t reserve them.
  • These items can be removed from your basket if they become unavailable or the price changes.
  • SA Hair Market or the Third-Party Seller are not liable if these items are unavailable or the price changes when you try to purchase them.

2.5 Stock Availability and Price Changes

  • The website has limited stock of all items.  Prices and stock can change at any time and cannot be guaranteed.

2.6 Third-Party Seller Stock

  • Third-Party Sellers try their best to monitor stock levels and remove sold-out items from the website.
  • However, stock availability cannot be guaranteed.
  • If a Third-Party Seller item you ordered is unavailable, they will notify you and refund your payment.
  • SA Hair Market relies on stock information provided by its merchants  and its Third-Party Sellers and is not liable for any inaccuracies.
  • Any disputes about sold-out items should be resolved between you and the Seller according to these Terms and Conditions.

2.7 Payment

2.7.1 Secure Online Payment

  • SA Hair Market is committed to providing a secure way to pay for your order online.
  • All transactions are encrypted using appropriate technology to protect your information.

2.7.2 Available Payment Methods (depending on availability and eligibility):

  • You can pay for your order using a variety of methods, depending on availability and your eligibility. Here are some options:
    • Debit Card: SA Hair Market may ask for additional information to verify your debit card payment. They can withhold delivery until this information is received and the payment is authorized.
    • Credit Card: Similar to debit cards, SA Hair Market may ask for additional information to verify your credit card payment. They can withhold delivery until this information is received and the payment is authorized.
    • Direct Bank Deposit or Electronic Funds Transfer: If you choose this method, you must complete the payment within 2 days of placing your order. SA Hair Market and its Third-Party Sellers will not accept your order if they haven’t received the payment.
    • Instant EFT (electronic funds transfer)
    • Cash on Delivery (COD): This option has exclusions. By choosing COD, you agree to have the exact amount of cash ready for the delivery person.
  • For more details on these payment options, please refer to SA Hair Market’s payment gateway provider “netcash” website (netcash.co.za). These details are incorporated by reference into these Terms and Conditions.
  • SA Hair Market and its Third-Party Sellers will send you emails about your order and payment. 

2.7.3 Order and Payment Communication

2.7.4 Payment Process

  • Once you choose your payment method (excluding COD or direct bank deposit), you will be directed to a secure website to complete your payment.
  • Once payment is confirmed received your payment, order will be processed.
  • Orders will be processed within 3 business days not including weekends and holidays.
  • We will notify you when your order status changes, you can also review your order status in you SA Hair Market account.

3. REFUNDS AND RETURNS

3.1 Responsibility for Refunds and Returns

  • SA Hair Market and each Third-Party Seller are responsible for their own individual refund and return policies. Please review the Third-Party Sellers Terms and Conditions regarding refund and returns.
  • You, the buyer, are responsible for reviewing and accepting these policies before making a purchase.

3.2 SA Hair Market Buyer Protection Refund and Return Policy

3.2.1 Buyer Protection

  • Buyer protection allows you to get a refund within a certain timeframe if your item doesn’t arrive, arrives damaged, or isn’t as described.
  • It also allow you to return item if you change your mind for any reason if item is unused.

3.2.2 Buyer Protection Coverage and Guarantee

  • Buyer protection lasts for 7 days from the day you confirm receiving your item.
  • Any  item sold by SA Hair Market is covered, except for:
    • Items you damaged yourself
    • Personalized or custom-made items
    • Items not returnable due to hygiene or health reasons

3.2.3 How to Initiate a Return/Refund

  • If there’s a problem with your item, follow these steps:
    • Contact the supplier through the information provided with your delivery. 
    • Contact SA Hair Market if you do not receive return and refund information with delivery.
    • Clearly explain the problem and include any supporting information (photos, screenshots, etc.) in your email. Put “Return” or “Refund” in the email subject line.

3.2.4 Return Shipping Costs

  • You are completely responsible for return shipping costs if you change your mind about an item.
  • SA Hair Market or the merchant  will refund return shipping costs if the item is defective, arrives not as described, or is incorrect affter it is checked by the Merchant.

3.2.5 Refund Timing

  • It can take 1-10 business days to receive your refund, after the merchant receives the returned item..
  • Any refund due will be sent to your original payment method.

4. DELIVERY INFORMATION

4.1 General Delivery Information

  • SA Hair Market offers a variety of hair care products, wigs, and accessories through our website. We strive to provide you with a convenient and secure shopping experience. Our Shipping & Delivery Policy outlines the options available and important information to know when placing an order. Please Note that some items may have a limited quantity per purchase in order for us to provide Free Shipping. Also, NOTE some items are customized and Made Per Order which can take longer to be delivered. Made Per Order items will have its estimated delivery time noted in product details.

4.2 Delivery Charges

  • SA Hair Market’s delivery charges can change at any time without notice.
  • You will see the applicable delivery charges in your shopping cart during checkout.

4.3 Delivery Timing

  • Once your order is accepted, SA Hair Market must deliver the Goods to you as soon as possible.

  • You have two delivery methods to choose from:

    • SA Hair Market Shipping: For items purchased from SA Hair Market (not Third Party Sellers) we offer Flat Rate Shipping. Items are shipped directly from our suppliers in China USA, etc.. DELIVERY TIME is between 2-6 weeks (most items arrive within 2-3 weeks). We allow 6 weeks (50 days) to compensate time for items which may be lost in transit. If you do not receive your items within this time period you are  eligible for a refund if order is lost or cannot be tracked. Some items do not have a tracking number, but if you do not receive your items within 6 weeks (50 days) you are eligible for a refund. Made Per Order Items can take up to 75 days. Made Per Order items will have its estimated delivery time noted in product details.
    • Third-Party Seller Shipping:  Delivery options, costs, and estimated delivery times will be determined by the individual seller and presented on the their store page and policies.

4.4 Delivery Responsibility

  • SA Hair Market considers its delivery obligation fulfilled once they deliver the product to the physical address you provided.
  • SA Hair Market is not responsible for any loss or unauthorized use of a product after delivery to your address.

5. ERRORS ON WEBSITE

  • SA Hair Market and its Third-Party Sellers must strive to ensure accurate descriptions, availability, prices, and delivery charges for all items on the website.
  • However, they are not liable for any errors (except those due to gross negligence) that may appear on the website.
  • In the case of  incorrect information, SA Hair Market and its Third-Party Sellers will refund you for any amount already paid, following the Refunds and Returns Policy. Buyer most notify seller of any error before Item is shipped to avoid delay in refund.
  • SA Hair Market and its Third-Party Sellers are not responsible for any incorrect information about products displayed on third-party websites.
  • You are encouraged to report any errors to SA Hair Market and its Third-Party Sellers..

6. PRODUCT CHANGES BY MERCHANTS

Please await proper terms & conditions update.

7. SA HAIR MARKET GIFT VOUCHERS AND COUPONS

SA Hair Market may offer physical or electronic gift vouchers (“Gift Vouchers”) and promotional coupons or discounts (“Coupons”) for use on their website to purchase SA Hair Market products.

7.1 Gift Vouchers and Coupon Terms

  • Gift Vouchers and Coupons can only be used while they are valid, and their expiry dates cannot be extended.

7.2 Coupons

  • Coupons are issued at SA Hair Market’s discretion, and they can be corrected, canceled, or rejected at any time (including situations where a Coupon was distributed without authorization).
  • Each Coupon has specific terms and conditions that govern when and how it can be used. Here are some general rules (unless otherwise specified on the Coupon itself):
    • Each Coupon can only be used once.
    • Only one Coupon can be used per order.
    • Only one Coupon can be used per person per promotion/campaign on the website.
    • Coupons must be used at checkout; they cannot be applied to existing orders.
    • The Coupon value will be deducted from your shopping cart total, and you are responsible for any remaining balance.
  • Coupons cannot be used to purchase Gift Vouchers or other Coupons, and they cannot be exchanged or refunded for cash or credit.
  • SA Hair Market is not responsible for any harm caused by lost, unauthorized use, or distribution of a Coupon.

7.3 Troubleshooting Coupons

  • If a Coupon doesn’t reflect the correct discount at checkout, you can contact SA Hair Market to confirm if the Coupon is still valid.
  • If SA Hair Market confirms the Coupon’s validity and you’ve already placed your order, you can choose to:
    • Cancel the order and reorder with the Coupon.
    • Use the Coupon on your next order, following the specific Coupon’s terms and conditions.
  • You may be required to submit the original communication containing the Coupon code and any other information requested by SA Hair Market before using the Coupon.

8. DEALS AND DISCOUNTS

8.1 Discounted Products

SA Hair Market may occasionally offer discounts on certain items (“Deals”). These Deals will have specific conditions (explained in these Terms and Conditions or on the website) that define what products qualify for the discount.

8.2 Deal Pricing

  • If you purchase a product included in a Deal, you will pay the discounted price (“Deal Price”).
  • If you purchase a product that doesn’t qualify for a Deal, you will pay the regular price listed on the website (“Normal Price”).
  • If you buy multiple products, but they don’t qualify for a bundle discount, you will pay the Normal Price for each product that isn’t included in a Deal.

9. LIST PRICE

  • The “List Price” shown for Deals and other discounted items is the recommended retail price suggested by the product supplier.
  • If the supplier doesn’t provide a recommended price, SA Hair Market may estimate it.
  • For products sold by Third-Party Sellers, the List Price may be provided by the Seller.

10. THIRD PARTY SELLERS

  • SA Hair Market will clearly indicate on product pages and checkout pages when products are sold by Third-Party Sellers.

11. LIABILITY

11.1 SA Hair Market as a Platform

  • SA Hair Market acts as a platform to connect Third-Party Sellers with SA Hair Market customers.
  • SA Hair Market is not the buyer or seller of the products unless explicitly stated.

11.2 Sales and Responsibility

  • When your order for a Third-Party Seller’s product is accepted, the sale is formed solely between you and the Seller. SA Hair Market is not part of this sale.
  • The Third-Party Seller is responsible for:
    • Fulfilling the delivery of the Goods.
    • Providing an invoice to you if required.
  • Not all Third-Party Sellers are registered for VAT (Value-Added Tax).
  • Only registered VAT vendors can charge VAT on products and issue tax invoices.
  • SA Hair Market strives to provide quality Third-Party Sellers and products, but they remain ONLY a platform and marketplace.
  • SA Hair Market respects your privacy and takes measures to protect it, as detailed in their Privacy Policy (incorporated by reference).

12. PRIVACY

12.1 Electronic Communication

  • By using the website or sending emails to SA Hair Market, you consent to receiving electronic communication from them or their affiliates/partners according to their privacy policy (clause 15 above).

12.2 Ownership and Copyright

  • The content on the SA Hair Market website, including text, images, videos, logos, and designs (collectively “Website Content”), is protected by copyright and trademark laws.
  • This content belongs to SA Hair Market, its advertisers, sponsors, or their licensors.

13. DISCLAIMER

13.1 Website Use

  • You use the SA Hair Market website at your own risk and are responsible for any risks or losses resulting from your use.

13.2 Content Accuracy

  • While SA Hair Market makes reasonable efforts to ensure accurate and complete website content, they do not guarantee its quality, timeliness, operation, availability, or functionality.
  • SA Hair Market is not liable for any information errors on the website.
  • You are encouraged to report any errors to SA Hair Market through their Help Centre

13.3 "As Is" Provision

  • The website and all information provided on it are offered “as is” without warranties of any kind, either express or implied. This includes warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement.
  • Views or statements expressed on the website do not necessarily reflect the views of SA Hair Market or its representatives.

13.4 Viruses and Malware

  • SA Hair Market does not warrant that the information or files available on the website are free of viruses, malware, or other harmful code.
  • You accept all risks associated with such content and SA Hair Market disclaims liability for any resulting damage.

13.5 Links to Third-Party Websites

  • The SA Hair Market website may contain links to other websites (“Third-Party Websites”) that are outside of their control.
  • SA Hair Market is not responsible for the practices, privacy policies, or cookies of these Third-Party Websites.
  • You use such websites at your own risk.

13.6 Website Availability

  • SA Hair Market will strive to maintain website availability but reserves the right to discontinue it (or any part of it) with or without notice.

13.7 Restrictions on Use

  • You cannot copy, distribute, or reproduce the Website Content without permission from SA Hair Market, except as allowed by these Terms and Conditions or by law.
  • To request permission for commercial use of the Website Content, contact SA Hair Market through their Help Centre.
  • If any Website Content is licensed to SA Hair Market or belongs to a third party, your use will also be subject to their terms and conditions.

14. COMPLAINTS

  • If you have a complaint about a product or service from SA Hair Market or a Third-Party Seller, or if you need information about a product, contact the seller directly.
  • Seller information can be found on the product listing on the SA Hair Market website.
  • You cannot transfer your rights or obligations under these Terms and Conditions to any third party.

15. ASSIGNMENT OF RIGHTS

16. Changes to Terms and Conditions

  • SA Hair Market can change these Terms and Conditions at any time.
  • It’s your responsibility to check these Terms and Conditions regularly and ensure you agree with any changes.
  • Your continued use of the website after changes are posted signifies your acceptance of those changes.

17. INDULGENCE

  • If SA Hair Market allows you to violate these Terms and Conditions, it does not waive their right to enforce them in the future.

18. Governing Law and Jurisdiction

  • These Terms and Conditions and any disputes arising from them are governed by the laws of the Republic of South Africa.
  • Your continued use of the website signifies your consent to the jurisdiction of the South African courts for any proceedings arising from these Terms and Conditions.
  • This clause does not limit your right to approach other competent courts or tribunals.
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